Septic Service Smeared on the Internet
June 20th, 2010
As the new owner of a septic service business, I have made a few oversights in managing my employees. I have made changes to rectify any bad situations but I have suffered with a tarnished online reputation in the meantime. I hired a Reputation Management company to help clean up the mess. When I took over the septic business, I did not have a formal policy about giving estimates. Most of my ten estimators would give verbal estimates and then the customer would complain that the final bill was too high. I implemented a written estimate only policy and have not had any problems since.
Entry Filed under: Business